Your local Op shop Thornbury

Rick Tankard★★★★★July 2026Report

I bought a steamer from The Lions Op Shop and later discovered it was missing a part. I did not know this at the time, as I was not familiar with steamers, and nothing indicated that it was being sold “as is” or that parts were missing. When I raised the issue, I was told their store policy did not allow refunds. I did not find the response particularly friendly or helpful, and based on the interaction, I did not feel comfortable going back to pursue the issue further. I later checked Australian Consumer Law and found that store refund policies do not override consumer guarantees where an item is faulty, incomplete, or not as described. Second-hand stores and op shops are not automatically exempt from this. I understand this is an op shop, and the amount was not large, but customers should still be treated fairly when an item is missing a necessary part.

Joel Sloan★★★★★July 2025Report

Not sure who’s doing the pricing in this shop but they need to retire. $80 for used defective adidas shoes $50 for rotten extremely worn Nike shoes $40 for a used sleeping bag Opportunity shop thats running low on opportunities. Sad to see

Kelly★★★★★June 2025Report

Outstanding customer service!! The staff here really go above and beyond. I went in looking for a walker and Carl was so helpful to me. They have a great range of stock as well. Will definitely be back. Thanks guys! (From Terry)

nathan shires★★★★★February 2025Report

Rita is such a lovely helpful person thank you great service for the community we required use of an mobility Walker for my mum and they happily have enough in the library to help the community