Support
How to get help with Op Spot.
Frequently asked questions
Why use Op Spot instead of just asking ChatGPT or Google “op shops near me”?
AI chatbots answer from old web pages — they list the big chains, miss the small independent and church-run shops, sometimes name shops that have closed, and routinely get the opening hours wrong. They also can’t plan you a petrol-efficient loop or tell you what landed in store this week. Op Spot’s shops are checked on the ground, the hours are kept current, and it’s built to plan the trip — not just name a shop.
What is Op Spot?
Op Spot is a free guide to op shops across New Zealand and Australia — over 5,000 charity and second-hand stores you can browse on a map, with live opening hours and a feel for what’s worth a look.
How do I know if a shop’s worth a visit today?
Stock turns over week to week, so timing is everything. Op Spot shows what’s open right now, plus recent finds and tips from op-shoppers who’ve been in lately — so you can judge whether to make the trip today or wait until next week when the racks have refreshed.
I’m travelling somewhere I don’t know — can Op Spot help?
That’s where it really earns its keep. Land in an unfamiliar town and Op Spot shows you the op shop clusters nearby, which ones are worth your time, and — crucially — which are open on the days you’ll actually be there. No local knowledge needed; you arrive already knowing the good spots.
Can I see what’s actually in store?
We share finds and highlights from shops so you get a feel for what’s there before you go — something an AI simply can’t tell you, because nobody is standing in the shop but us and our community of op-shoppers.
How do I find op shops that are open right now — or on a Sunday?
That’s exactly what Op Spot is for. We keep opening hours current and show you what’s open right now, today, or this coming Sunday — and you can look ahead to any day before you set out. Op shop hours are the thing a quick Google or AI answer gets wrong most often, because the hours they’re working from are usually months out of date.
Can I donate to op shops near me — where do I drop things off?
Most op shops happily take good-quality clothes, homewares and books — usually as a drop-off during opening hours. Find your nearest shops on Op Spot, check they’re open before you load up the car, and it’s worth a quick call first for anything bulky like furniture, since not every shop can take it.
Which areas does it cover?
All of New Zealand and Australia — over 5,000 op shops, including the small towns and suburbs the big directories skip.
Is it free?
Completely. There’s no charge to browse, no account needed to look around, and no ads cluttering the map.
Do I need the app, or can I use the website?
Browse and discover on the website. The app — on iPhone now, with Android on the way — is built for when you’re out and about: find what’s near you, save your favourites, and see fresh finds.
What counts as an “op shop”?
Charity-run second-hand stores — Salvation Army, Vinnies, Hospice, SPCA and the local independents — where your spending does some good. Not retail resellers dressed up as thrift.
Who’s behind Op Spot?
Op Spot is built by an avid op-shopper, not a faceless tech company — someone out there doing the loops every weekend and shaping the app around what real op-shoppers ask for. Spotted something missing or have an idea? It genuinely steers what gets built next.
A shop is wrong, closed, or missing — can I fix it?
Yes, please do. You can suggest a missing shop or flag something that’s out of date, and we’ll check it and update the listing. Real people keeping it accurate is exactly why Op Spot beats the guesswork.
General help
For help with the app — bugs, account questions, reporting an issue, or anything else — email support@opspot.me. We aim to respond within a few business days.
Privacy questions
For privacy enquiries, requests to access or correct your personal information, or to raise a privacy complaint, email our Privacy Officer at privacy@opspot.me. See the Privacy Policy for more on how we handle personal information.
Deleting your account
You can delete your Op Spot account and all associated personal information from inside the app — open Settings › Account › Delete Account. If you need help with this, email support@opspot.me.
Reporting content
Every photo, review and listing in Op Spot has an in-app Report option — please use it if you see something that breaks our Community Guidelines. For urgent reports, email support@opspot.me.
Op shops and charities
If you run an op shop or charity and want to claim, correct or remove your listing, email support@opspot.me with the shop name and address.
About Op Spot
Op Spot is operated by The Elements Limited (NZ company number 1129206, NZBN 9429036947294). Registered office: c/- Sothertons Limited, Level 1, 2 Heather Street, Parnell, Auckland 1052.
