Lifeline Shop Nerang

The merchandise is great, but the staff are very rude here. They shout out loud about closing time 30 mins before. And when you walk in they bark at you. It’s incredibly jarring to the nervous system. Thrifting should be a calm experience. They seem more busy in the back and treat customers as though they are a disruption. Also always a lady sitting behind the counter. The counters still have COVID screens up and a table in front of register area. It’s difficult to reach the counter to check out items for sale. And the person sitting behind the counter does not reach forward for the customers items. It seems the workers are interested in themselves than having a clean ship or assisting customers. All the display are very old and items are not refreshed or merchandised regularly. The collectors display behind the counter is unable to be viewed properly and a disordered mess. I think the charity needs to look at new management.

DO NOT DONATE HERE!!. Showed up to donate lots of good quality stuff as we are moving house and was made to feel like I was the worst person for giving it to them. For an organisation that relies on donation I'm furious about how I was made to feel when I was doing the right thing.

I am not one to usually leave a bad review but the customer service that I’ve just received in the shop was appalling. I came to donate some items after calling earlier in the day to confirm they accepted children’s toys. The lady on the phone was lovely and said that they did when I came to drop off our items, I was greeted by an older lady who was completely rude. I made a joke about having a fair bit of stuff. The woman looked me up and down and said “on the table”. She was looking me up and down which made me feel really uncomfortable to the point that I clarified with her “are you happy to take the stuff?“ And she said “if it’s in good nick.” (The toys were in immaculate condition!) I was that mad and disgusted, I ended up taking our donations to another op shop in Ashmore, where I received amazing service and they were grateful for the donations. Looking at these Google reviews it looks like this happens all the time and I should’ve checked the reviews before attempting drop off. I will not be returning to this store as a donator or a customer, the staff needs to have some training in what customer service actually is.

Set aside some quality time to peruse the varied selection of designer, trusted Australian high quality brands, and more choices of gorgeous clothes. Something for every special occasion, event, party, BBQ, work attire, it is living here, in this Amazing LifeLine store. Helpful, kind, hardworking, staff/ volunteers giving their time to ensure your shopping experience will be pleasant. Sunglasses, handbags, Toys galore, Beautiful Homewares in immaculate condition. Furniture well priced, it is waiting for you to see. Well situated, spacious store, opposite, Nerang Mall on Price Street this Lifeline Store is worth visiting today.

Was a bit put off by all the stuff that looked kinda dumped at the front door. Inside, however, the store is a bit more organised. The biggest negative is that none of the clothing racks are sorted by sizing, which is disappointing. It's neither a massive store or a tiny store and I feel it would benefit from that in the racks. There is a good array of variety of stock apart from ladies clothing. For the size of the store they have made sure there is enough of everything no matter what you might be looking for. A good variety of ladies accessories including jewellary, hats and scarves. They are also open on a Sunday which is a good point as well. Pricing is a bit hit on the higher side but not the worst I have seen in a lifeline shop, let alone an op shop. Some new items available as well which is a common theme in lifeline stores. Staff were polite and cheery. Worth a visit